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Customer Help
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Most orders are shipped within 2 days and arrive within 5 business days in the US. International orders can take longer to ship.
How do I change my shipping address?
Email our customer support at hello@kreativpiece.com
How do I track the status of my order?
You should receive an email with your tracking number.
Will you keep my credit card information on file?
Credit card information is not stored on our servers.
Do you charge sales tax?
Yes, we charge sales tax for any regions that require sales tax.
Do you ship to my country?
We ship internationally but if you run into any issues with checking out please contact us at hello@kreativpiece.com
Will my items come in one package?
Packaging is out of our control but our drop shipper consolidates the order in as few boxes as necessary in our experience.
If you need to return an item
Returns and Exchanges
How do I receive customer support?
Please contact us at hello@kreativpiece.com
What is your returns policy?
Please see our return policy page here
I received the wrong item
Please contact us at hello@kreativpiece.com and let us know your order number.
My order arrived damaged
Please contact us at hello@kreativpiece.com and let us know your order number. Our return policy is 30-days.
Where should I mail my authorized return?
Please contact us at hello@kreativpiece.com and let us know your order number in order to receive an RMA and shipping information.
What do I do if I entered an incorrect shipping address?
Please contact us at hello@kreativpiece.com and let us know your order number.
Can I change or cancel an order after I’ve submitted it?
If the order is already being printed then we are unable to cancel the order.
Please contact us at hello@kreativpiece.com and let us know your order number.