Please read all our information below before placing an order:

At our studio, each t-shirt is meticulously crafted upon your order placement. As a result, we are unable to accommodate returns, exchanges, or cancellations unless the received t-shirts are damaged or defective. Your satisfaction is paramount, and in the event of any issues with your order, please reach out to our customer support for prompt assistance. Your understanding of this policy is greatly appreciated.

Products are unique and produced to the Order, therefore, they are non-refundable. By submitting an Order to production setting, you acknowledge that the Order execution or Order contents (products, shipping method, delivery and return addresses) cannot be further modified.  If the shipment details are incorrect, or if the Customer Ordered the wrong size or color, kreativ Piece can not be held responsible.

You may submit requests for change of certain Order details, including address change or delivery method change. Our Support team will evaluate the request and at its discretion will let you know whether it is possible to accommodate your request and/or whether your request carries any additional costs.

1. After investigating your issue, if kreativ Piece Support team determines that your product is faulty, the Order or line items will be replaced or refunded at the discretion of kreativ Piece. Refunds will be issued in the form of credit to Your kreativ Piece balance.
2. kreativ Piece does not provide Refunds for Orders still in transit, unless they are deemed lost by our Support team.

1. The the client is responsible for ensuring that the specified delivery address for each and every Order is valid and accurate. If a delivery of an Order is incomplete due to an invalid or incorrect address, the the client can either request a reshipment or cancellation of the order. Costs associated with reshipment of the Order and/or cancellation shall be borne by the the client.
2. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), the client should contact kreativ Piece Support within 1 week in order to be eligible for a reprint/refund.
3. If tracking of an Order states that it has been delivered, yet the Customer reports it as not received, kreativ Piece reserves the rights to refuse a free of charge Reprint or a Refund. Such cases will be individually investigated by the Support team.
4. An Order can be delayed due to delays from  shipping carriers. kreativ Piece cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, kreativ Piece assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless our Support team determines that the package was lost in-transit.
5. kreativ Piece reserves the right to refuse a request for Refund or Reprint, if the reasons for the complaint are due to the following: issues in the artwork file, placement, limitations of the product, bleed areas and not following the design guidelines and/or any other reason not eligible for a Refund or Reprint. Such requests will be dealt on a case-by-case basis.

Contact us at hello@kreativpiece.com for questions related to refunds and returns.